BA Pensions service update

Our telephone service is currently available between 9am and 1pm, Monday to Friday.

If you have a general pension question, you may find the answer to your query on the ‘FAQs’ page. Or please use our online ‘contact us’ form to get in touch with us.

Please be aware that we are currently experiencing high levels of enquiries from members, which is impacting our response times. As a result, processing general enquiries will take longer than our usual ten working day turnaround.

Our response times for providing new quotations are between four to six weeks. Remember, you should request a retirement quotation two to three months before your intended retirement date to ensure you have enough time to receive your quotation and make informed decisions.

As always, we are committed to providing accurate and timely quotations, and your satisfaction remains our top priority.

We kindly request that you refrain from following up on your enquiry at this time. Rest assured, we are committed to addressing your query as soon as possible and appreciate your understanding during this period.

If you need to report the death of a loved one, we also have a ‘Death notification form’ available to download and complete on the ‘Forms’ page of mybapension.com

If you need to get in touch, please contact us through this website or write to us. You can find our address on the contact us page.